IT News – June 2018

IT News

May 30, 2018: Two-Factor Authentication (2FA) Change

WashU 2FA, provided by Duo, will expand to other WashU integrated systems that can be accessed on or off campus. This service is expanding in the effort to reduce the impact of phishing campaigns.

The expansion will soon extend the two-factor authentication remote access requirement to most WUSTL Key integrated systems including Office 365, Learn@Work and ONE.

If you have already enrolled in WashU 2FA, then no action is required. Faculty and staff WUSTL Key users that have not yet enrolled their devices should do so.

Visit the 2FA website for more information and enrollment instructions.  You can also access the 2FA enrollment through

All WUSTL Key faculty and staff will be required to use WashU 2FA when accessing most WUSTL Key systems when off-campus beginning May 30.

At this phase of the launch, students are not required to enroll. The student enrollment requirement is scheduled for fall of 2018. 

Read more in the Connected Newsletter.

Have questions? Email us. 

We appreciate your patience as we enhance our services.

IT News
IT News – February 2019

February 8: ServiceNow Outage mark your calendar Washington University Information Technology will perform an upgrade to ServiceNow on February 8, 6 p.m. – 7 p.m. During the upgrade window, you will not be able to create new requests or incidents. This includes emailing during the upgrade window. Have questions? …

IT News
IT News – December 2018

December 5, 6, 7, 10, & 11: Planned Network Outages (mark your calendar) Washington University Information Technology will be upgrading the network devices in the Buildings listed below, which will cause the network to be unavailable for approximately 20 minutes, affecting Internet access, email, wireless access, and other network communication. This outage …

IT News
IT News – November 2018

November 1: Remote Desktop Change Important Update This morning a communication was sent regarding a change to take place on November 1. This change does not affect Medical Campus Faculty and Staff already utilizing a department supported and approved Gateway, Citrix, VPN, or Remote Desktop Services (RDS) clients. We apologize for any concerns the original …