Accessing Epic on WashU Computers

IT News

Note: These instructions apply to WashU computers only. You must be connected to a secure WashU or BJC network before logging in (WUSM-secure or direct wired connection, not Guest or Eduroam).

Look for the Epic Web Portal icon

This icon will open Internet Explorer. If you do not see this icon on your desktop, please call your IT help desk (info below). You may also access the Epic web portal directly by going to:


Log in with your WUSTL Key ID and password






Epic runs through Citrix. If this is the first time you’ve run Citrix content from IE, you may need to click Allow in the bottom of your browser, and again in the security pop-up. Be sure to check Do not show me this warning for this program again.


Log in with your WUSTL Key ID and password

If you do not see the desktop icon, or if you get a message that Windows can’t open the file, please call your Service Desk, so that we can install the shortcut and the properly configured version of Citrix.

Department PH Email
WashU IT Supported Depts 314-933-3333
ANEST/Psychiatry – PAIS 314-747-5555
Neurology 314-747-1165
Radiology 314-362-8475
Pathology 314-362-9137
ITC – WUDOSIS 314-362-4540
Cell Biology 314-362-8488
Radiation Oncology 314-362-9740

Open Epic from the Citrix Window

Note that you will not see any content when logging into the Epic portal until you have been to training. Once you have been to training, you may access the Epic playground. Find the Epic Training folder and select the PLY Hyperspace Icon.






Depending upon use, some computers may also be set up to access Epic through the Windows start menu.

Windows 10 Windows 7
Click Start > All Apps > Epic Training folder > PLY Hyperspace Click Start > Epic Training folder > PLY Hyperspace


Click here to download pdf document.

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