Note: These instructions apply to WashU computers only. You must be connected to a secure WashU or BJC network before logging in (WUSM-secure or direct wired connection, not Guest or Eduroam).
Look for the Epic Web Portal icon
This icon will open Internet Explorer. If you do not see this icon on your desktop, please call your IT help desk (info below). You may also access the Epic web portal directly by going to:
https://epic-portal.et0965.epichosted.com
Log in with your WUSTL Key ID and password
Epic runs through Citrix. If this is the first time you’ve run Citrix content from IE, you may need to click Allow in the bottom of your browser, and again in the security pop-up. Be sure to check Do not show me this warning for this program again.
Log in with your WUSTL Key ID and password
If you do not see the desktop icon, or if you get a message that Windows can’t open the file, please call your Service Desk, so that we can install the shortcut and the properly configured version of Citrix.
| Department | PH | |
|---|---|---|
| WashU IT Supported Depts | 314-933-3333 | ithelp@wustl.edu |
| ANEST/Psychiatry – PAIS | 314-747-5555 | paishelpdesk@PAIS.wustl.edu |
| Neurology | 314-747-1165 | neurosupport@neuro.wustl.edu |
| Radiology | 314-362-8475 | mirsupportcenter@mir.wustl.edu |
| Pathology | 314-362-9137 | helpdesk@pathology.wustl.edu |
| ITC – WUDOSIS | 314-362-4540 | customersupport@wudosis.wustl.edu |
| Cell Biology | 314-362-8488 | support@cellbiology.wustl.edu |
| Radiation Oncology | 314-362-9740 | ocfsupport@radonc.wustl.edu |
Open Epic from the Citrix Window
Note that you will not see any content when logging into the Epic portal until you have been to training. Once you have been to training, you may access the Epic playground. Find the Epic Training folder and select the PLY Hyperspace Icon.
Depending upon use, some computers may also be set up to access Epic through the Windows start menu.
| Windows 10 | Windows 7 |
|---|---|
| Click Start > All Apps > Epic Training folder > PLY Hyperspace | Click Start > Epic Training folder > PLY Hyperspace |
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